Your service agreement with Ivy Psychology

A service agreement is a paper between you and us.

It says what supports we will give you. It says what we both must do.

You can ask a family member, friend, or support coordinator to help you read it.

We will treat you with respect and listen to you.

You help make the decisions about your supports.

We will keep your information private and safe.

If we need to change an appointment, we will tell you at least 2 days before.

Tell us what supports you want and how you want them.

Be kind and respectful to our staff. We will do the same for you.

Tell us if your NDIS plan changes.

Make sure invoices are paid on time.

Tell us at least 2 business days before your appointment.

If you tell us too late, or do not come, you may have to pay for the session.

If you were sick or something serious happened, tell us. We may not charge you.

We use a computer tool to help write notes about your sessions. It is called Splose AI.

Your clinician always checks the notes. The sound recording is not kept.

You can say no to the computer tool at any time. Your clinician will write notes by hand instead.

We only share your information with people you say yes to. Like your family or support workers.

Sometimes the law says we must share information. This is to keep people safe.

You can change your mind about sharing at any time. Just tell us.

You can stop the agreement at any time. Tell us in writing 2 weeks before.

If you stop, we can help you find another provider.

If you are not happy, please tell us. Call 0405 944 637 or use our feedback page.

You can also complain to the NDIS Commission. Their phone number is 1800 035 544.